Permission Scheme

The permission scheme is a set of user/group/role assignments for the project permissions

Break managementDescriptionRoles
manage_break_queueAllow managers to control the break queueAdministrator, Department Manager, Manager
request_breakAllow user to use the breaktoolAgent
DepartmentsDescriptionRoles
create_departmentCreate a new departmentAdministrator, Department Manager
edit_departmentManage departmentsAdministrator, Department Manager
remove_departmentRemove a departmentAdministrator, Department Manager
Teams managementDescriptionRoles
create_teamCreate a new teamAdministrator, Department Manager
edit_teamManage a teamAdministrator, Department Manager, Manager
remove_teamRemove a teamAdministrator, Department Manager
Tasks managementDescriptionRoles
manage_tasksManage requested and create new tasksAdministrator,Department Manager, Manager
manage_tasks_typesManage task typesAdministrator,Department Manager
request_tasksRequest a new taskAdministrator, Department Manager, Manager, Agent
Sick leave
create_sickAllow user to report a sick leave callAdministrator, Department Manager, Manager
edit_sickChange or update a sick leave reportAdministrator, Department Manager, Manager
Staff managementDescriptionRoles
create_userCreate a new staff memberAdministrator, Manager
remove_userRemove a staff memberAdministrator, Manager
manage_rolesManage the permissions for each roleAdministrator